Refund & Return Policy

At No1 Vape Store London, we strive to provide high-quality vape products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns

Due to the nature of vape products, we do not accept returns unless the item is defective, damaged during delivery, or incorrect.

• If your product is damaged, faulty, or not as described, please contact us within 7 days of receiving your order.
• To initiate a return, email us at no1vapestorelondon@gmail.com with your order number and a description of the issue.
• We may request photographic evidence of the damage or defect before approving a return.

2. Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• If approved, your refund will be processed using the original payment method within 5–10 business days.
• Please note that shipping costs are non-refundable unless the return is due to our error.

3. Exchanges

We do not offer direct exchanges for vape products. If you wish to receive a different product, please request a refund first and place a new order.

4. Damaged or Lost Shipments

• If your order is lost or damaged during transit, contact us immediately at no1vapestorelondon@gmail.com.
• We will work with the courier to resolve the issue and ensure you receive a replacement or refund.

5. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: no1vapestorelondon@gmail.com
Address: Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB, United Kingdom