Shipping & Delivery Policy

At No1 Vape Store London, we aim to provide fast and reliable shipping for all our customers. Please read our Shipping & Delivery Policy carefully.

1. Order Processing

• Orders are processed Monday to Friday, excluding UK public holidays.
• Orders placed before 4 PM on a business day are eligible for same-day dispatch.
• Orders placed after 4 PM or on weekends/public holidays will be processed the next business day.

2. Delivery Times

• Standard delivery within London: 1–2 business days.
• UK nationwide delivery: 2–5 business days depending on location.
• Estimated delivery times are provided by our courier partners and may vary due to unforeseen circumstances.

3. Shipping Costs

• Shipping charges are calculated at checkout based on your delivery address and selected service.
• Free shipping promotions may be available for qualifying orders. Check our website for current offers.

4. Order Tracking

• Once your order has been dispatched, you will receive a confirmation email with tracking details.
• You can track your shipment using the provided tracking number through the courier’s website.

5. Address Accuracy

Please ensure your shipping address is complete and accurate. No1 Vape Store London is not responsible for delays or lost orders due to incorrect or incomplete addresses.

6. Lost or Damaged Deliveries

• If your order is lost or arrives damaged, contact us immediately at no1vapestorelondon@gmail.com.
• We will work with the courier to resolve the issue and provide a replacement or refund where applicable.

7. Age Verification at Delivery

All deliveries require age verification. You must provide proof of age (18+) to accept the delivery. If age cannot be verified, the courier may return the order to us.

8. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: no1vapestorelondon@gmail.com
Address: Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB, United Kingdom